Q: When will I receive my order?
A : Because all our products are
custom-made, and therefore unique to each
customer, we ask you to allow us a little
time to fulfil your order.
Embroideries normally take 6-8 weeks to
complete; paintings and
calligraphy items 3-6 weeks, but
just occasionally these timescales may vary.
If your order should take a little longer
please bear with us – we endeavour to craft
all items to our high standard first time,
every time, and our aim is 100% customer
delight.
Please note that, to protect your item in
transit, our Post and Packing charges
include Insurance cover.
Q: How do you find the Arms for my name?
A: We research each Coat of Arms from a
recognised source. There are many reference
books listing thousands of registered Arms.
If we come across a particularly uncommon
name we may call on the help of our
specialist researcher who has a larger
library of more specialist books.
Q: Are the Arms for my name connected to my
ancestors?
A : While Arms may have been granted to
someone of your surname it should be clearly
understood that no direct genealogical
connection is intended or implied.
Q : Can I use the Arms to put on business
cards, letterheads, etc?
A : No, only the Armiger, the individual to
whom the Arms were awarded, can use the Arms
for public or official purposes. Our items
are for indoor display only.
Q : Do all names have a Coat of Arms?
A : Occasionally we come across a name for
which no Arms appear to be registered,
perhaps because the name is highly unusual
or because it has been extensively changed,
or corrupted, from its original version. In
this case we would endeavour to find a link
to the original, or ‘stem’, name and
research the Arms for this.
Q : Can I have a print of the Arms?
A :. Because all our items are custom made
to order, either embroidered or
hand-painted, every commission we undertake
is individual to each customer. We do not
therefore supply computer printouts.
Q: Do you supply frames?
A : All items come mounted (matted), ready
for framing, in a choice of blue, red or
dark green mounts (matts). Choosing a frame
is a very individual choice depending on
your taste and the décor of the room in
which the item is to be displayed. Also, we
cannot send glass through the post as the
risk of breakage is too high and the extra
weight would add greatly to the cost.
Q : Do you do embroideries, hand-paintings
or calligraphy for non-heraldic items?
A : Yes, we undertake commissions for all
designs. Contact us with details of your
request and we will be delighted to give you
a quote. Examples of bespoke items include
company names, handwritten poems,
personalised mementoes and club logos.
Q : Can you embroider military badges or
crests?
A : Yes, these are very popular items and
can be ordered through the website. They
include a personal inscription of your
choice embroidered in gold thread.
Q : Can I change the symbols or colours on
the Coat of Arms?
A : Each Coat of Arms is supplied as
described in the official source. Changing
these details would alter the integrity of
the Arms.
OK if you've checked the above faqs and they
don't answer your particular question do
please send Sir Lancelot your query, but be
warned, he doesn't take kindly to knaves
asking questions which he has answered
above...
